Mystery Shopper

Video and DVD retailer BlackStar consistently gets good feedback from .net readers, who rave about the extensive catalogue, free worldwide delivery and excellent, prompt service among other things. The Mystery Shopper took this as a bit of a challenge – surely there must be something to pick holes in?

Well, maybe there is, but we didn’t find it. The site is a model of easy navigation, with a straightforward search facility. All video and DVD listings include a brief synopsis and most have an illustration of the cover plus enough technical information for you to be sure you’re buying the right thing. Best of all, prices are really competitive, which, coupled with the free delivery, means you really can save money. There’s a huge list of all kinds of videos, from Absolutely Fabulous to Zulu, which are offered at significantly reduced prices. You can also save up to 20 per cent on new releases if you pre-order them prior to release. Deleted vids are listed on the site and BlackStar does its best to get them for you.

You can track your orders on-line, and if something is pre-ordered or is taking a while to track down, you get a weekly automated message updating you on the order status. Any order can be cancelled prior to shipping. Delivery is extremely prompt: pre-ordered items are shipped a day or so in advance to arrive on the day of release.

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