Archive for August, 2000

Answered E-mails

Thursday, August 3rd, 2000

Dear Internet Monthly

I couldn’t agree more with the letters included in the June issue of your magazine complaining about the failure to reply by many companies.

However, might I be permitted to sing the praises of one company – with whom I have no connection other than as a very happy customer -that’s Blackstar.

I find their whole system of working excellent -prices great, no postage charge to add on, very quick delivery, but what really pleases me is that they always tell me what’s happening with my order – I don’t have to keep asking them. If a video is going to arrive later then predicted, they tell me -I don’t have to ask.

I had a parcel go missing before Christmas there was no problem. As soon as they knew about it – replacement organised and everything sorted – quickly and without hassle.

Probably, though, the greatest secret of their success is that e-mails are answered by human beings with a sense of humour and more often than not a lovely turn of phrase – they’re always personally signed and always answered very, very quickly.

Many of the companies trading on the web could learn a great deal from Blackstar’s customer care approach.

Many Thanks.

Eunice Roberts

Thanks for the e-mail – it’s good to know of a company providing good customer service – and the more we can highlight then the more companies will be inclined to follow Blackstar’s lead.

BlackStar Awarded the ‘Net Award’

Wednesday, August 2nd, 2000

BlackStar has long been regarded as the undisputed king of online video sales – and it’s not difficult to see why. Almost everything about the site is impeccably thought out: navigation is a breeze, prices are impressively comprehensive and the ordering process is simplicity personified. The range of videos is vast (but it’s all alphabetically ordered and cross-referenced by cast and director, making browsing easy), and the sub-section on arthouse films is a joy for the eclectically-minded. All in all, an admirably professional site – and an internet must-see.